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terms and conditions


All prices are net, FOB New York City, and do not include shipping and handling or taxes. Pollack reserves the right to change prices without prior notice. Prices should be checked with the nearest showroom prior to ordering.

Full payment, including shipping and any other miscellaneous itemized charges, is required prior to shipment unless credit has been established. Thereafter, credit terms are net 30 days to approved accounts.

A signed purchase order is essential. Telephone orders must be confirmed in writing. Catalogue number, fabric name and color must be included in the order. Please specify cut lengths required for window fabrics and wallcoverings. Please specify face or back for reversible fabrics. Fabric is sold in multiples of 1/4 yards with a 2 yard minimum per fabric. A $20 surcharge will apply to each fabric ordered in quantities less than the minimum.

Orders are subject to acceptance with issuance of written order acknowledgments which are final and binding. All order acknowledgments will include an anticipated delivery date. Orders may only be changed prior to shipment by written request. All such requests are subject to Pollack's ability to conform. Additional material, labor, administrative and/or other costs may be charged.

Complete shipping instructions as to carrier and routing should be included with the order. If no routing is specified (or if "best" routing is requested) Pollack will select an appropriate carrier. All fabric is shipped at purchaser's risk, FOB New York City, and Pollack is not responsible for delays, failure of delivery, loss or damage in transit or storage.

As inventory levels can fluctuate due to allowances or shortages, Pollack reserves the right to adjust cut lengths as necessary. Such circumstances may delay the release of goods for shipping. We reserve the right to make partial shipments as fabric is available. Invoices for such shipments are to be paid as they become due.

Orders may not be canceled without the written consent of Pollack. A cancellation charge of up to 25% of the total amount of the order may be applied. Orders requiring a deposit for which payment has been received are non-cancelable without forfeiture of entire deposit.

No claim may be made after a fabric has been cut or finished. Claims must be made in writing within 2 weeks from date of receipt of fabric.

Pollack will not be responsible for any costs other than those billed by Pollack.

No fabric may be returned without Pollack's prior written consent. Unauthorized returns will not be accepted. Fabric pieces less than 10 yards are not returnable. A handling charge of up to 25% of the net merchandise amount may be charged on all approved returns, which must have a Pollack Return Goods Authorization form attached.

Fabric is not guaranteed against fading, wearing, dimensional change or any other physical changes in appearance.

Variations in dyes, dye lots, yarns and spinning lots may cause variations between samples and shipped fabric. A cutting of current stock will be sent upon request with order acknowledgment. All weights and dimensions are approximate.

Professional dry-cleaning only is recommended except where noted.

Pollack offers third party finishing services, and will bill the client for shipping to the finisher and to the final destination. These orders are not returnable. Pollack will not be responsible for any variations as a result of the specified elective finish. 

Memo samples are available on loan and must be returned within 3 weeks or a charge of $15 per sample will apply.

Reserves are good for two weeks and may be placed on fabric in stock; no reserves against incoming stock will be accepted.

If testing information is required which is not contained herein, please contact the New York office.

Custom orders will be accepted at Pollack's discretion. If sufficient time and minimum yardage requirements are met,

Pollack will develop custom colors and/or designs.

All custom orders require a written purchase order and a non-refundable 50% deposit to begin production. All custom orders are subject to a maximum of 10% overage on the production run; adjustments will be made on the final invoice.

Custom orders may not be canceled or returned. Custom fabrics are sold by the piece only (piece sizes vary according to the design). Pollack's ability to produce a custom design or color once does not guarantee Pollack's ability to produce it in the future, which should be taken into account when calculating attic stock. Please contact the nearest showroom for additional information.

All Pollack designs are copyrighted by, and remain the sole property of, Pollack.