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Privacy Policy

The Fine Print

Privacy and Cookie Policy

Information We Collect
We collect the domain name and e-mail address (where possible) of visitors to our web site, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number.

We use cookies to store visitor preferences, in order to make our website work more efficiently. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a web site is viewed. Pollack does not retrieve any information from your computer when placing user cookies, though cookies must be enabled to use the cart function.

Use of Information Collected
The information we collect is used to improve the content of our web site, used to notify consumers about updates to our web site, and used by us to contact consumers for marketing purposes.

If you do not wish to receive e-mail from us in the future, please let us know by e-mailing us at the below address.

If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by e-mailing us at the below address. Persons who supply us with their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed with us.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If you are concerned about how your information is used, please check back at our web site periodically for updates to our privacy policy.

Sharing Your Information with Third Parties
The information we collect is shared only with agents or contractors who assist in providing support for our internal operations, such as payment processing and shipping. Pollack will only provide the information necessary to perform the service and the service providers are not authorized to use your information for any purpose other than the contracted services.

Your information is not shared with other organizations for any commercial purpose.

As a registered user of the site, you are responsible for maintaining the confidentiality of your username and password. Please keep your user ID and password confidential.

We use reasonable physical, electronic, and administrative safeguards to help us protect the security, integrity and confidentiality of data stored on our system. Our site encrypts your credit card number and other personal information using secure socket layer (SSL) technology to provide for the secure transmission of the personal information from your computer to our servers.

SSL is an industry-standard protocol for encryption over the Internet. Please note that any Personal Information you provide us by email is unencrypted.

Please note that transmission of personal information via the internet is not completely secure and although we will endeavor to protect your information, we cannot guarantee the security of your information transmitted to our site; any transmission is therefore at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorized access. By using this site, you acknowledge this fact, understand that information you send may be read by individuals other than the intended recipient and hold Pollack harmless if this occurs.

Changing or Removing Information
Any inaccurate information can be updated in the user account portal, or by emailing us at the below address. Please include your customer number in all correspondence, when possible.

Contact Us
150 Varick Street
New York, NY, 10013