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Frequently Asked Questions

How can I find my Trade Account Number?

Log into your Pollack | Weitzner web account and go to the “My Profile” page. Your Trade Account number is listed under Account Information. Alternately, contact Customer Support at 212-627-7766 or customersupport@pollackassociates.com

Is there an order minimum?

Ordering > 

May I cancel my order?

Cancellations > 

What is the return policy?

Returns > 

What is the difference between light, medium and heavy upholstery?

Abrasion Ratings > 

What is the difference between Wyzenbeek and Martindale abrasion ratings?

Abrasion Ratings >